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I made a sale. When will I be paid?
Penthouse Cover Store has a 30-day return policy. That means that buyers can return their orders to us for a full refund anytime within 30 days after the date of purchase. As a result, we can't pay our members for their sales until that 30 day window expires and we're certain that the orders won't be returned.
Payments are sent out on the 15th of each month for all sales that occurred before the 15th of the previous month. For example, on November 15th, we send out payments for all orders that were placed on or before October 15th.
Here's a common point of confusion. Let's say that you make a sale on October 17th. Many of our members expect to be paid for that sale on November 15th. That is not correct.
In this case, since the order was placed on October 17th, the buyer has until November 17th to return it to us. Therefore, we can't issue a payment on November 15th.
This sale would be paid out on December 15th.
Again - payments are sent out on the 15th of each month for all sales that occurred before the 15th of the previous month.
If you've chosen to be paid by check, please allow 5 - 10 business days for your check to arrive. If you've chosen to be paid by PayPal, your PayPal payment will arrive before the end of the day on the 15th.
Does Penthouse Cover Store ship worldwide?
Yes. We ship all over the world.
We have 14 manufacturing facilities located in five different countries.
If you can receive a package via UPS or FedEx, then we can ship to you!
When will my order ship?
Products require 2 - 8 business days to print and manufacture before shipping, depending on the product. You can see the specific lead time for each product when viewing the product on our website. Products will ship from the manufacturing facility located nearest to your destination address.
Gift cards are delivered instantly via e-mail.
Please note - even if you select "overnight" as your shipping method, we still need the time (above) to actually print, assemble, and package your order. Everything at Penthouse Cover Store is printed and manufactured "on demand". We don't have any pre-made products sitting on our shelves.
What is your cancellation / return policy?
Our return policy is very simple:
If you're not happy with a purchase that you made on penthousecovers.com, for any reason, you can return it to us within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note - Penthouse Cover Store does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
Where is Penthouse Cover Store located?
Penthouse Cover Store has production facilities in North Carolina (US), Georgia (US), California (US), and Glasgow (UK). Our corporate headquarters are in Santa Monica, California.
Why aren't my images appearing in the search results?
Our search engine refreshes itself once every 24 hours. If you upload images today, you'll have to wait until tomorrow before you can search for them.
Also - please note that the search engine only pays attention to the keywords that you associated with your images... not their titles. Make sure that you have associated appropriate keywords with all of your images... wait 24 hours... and you'll be all set.
When I search for my name, why can't I find myself?
Our search engine refreshes itself once every 24 hours. If you just joined today, you'll have to wait until tomorrow before you can find yourself in the search results.
I haven't received my check yet with my profits. How long does it take to receive a check in the mail?
If you've chosen to receive payments via check (US residents only), checks are mailed out on the 15th of each month for all sales that occurred before the 15th of the previous month.
So, on July 15th, we send out checks for all sales that occurred on or before June 15th. If your sale occurred on June 20th, then you missed the cutoff. You'll be paid on August 15th.
Our check processing center is located in Arizona. The checks go out via regular USPS mail. Please allow 5 - 10 business days for your check to be delivered to you.
Where is my order?
As soon as your order ships, we'll send you an e-mail confirmation with a tracking number included in the e-mail. We send the e-mail to the e-mail address that you provided when you placed your order.
If you want to check on the status of your order at any time, just login to your account here on Penthouse Cover Store and then click on your "Purchases" page.
You can login by going here:
Can I get a discount for a bulk purchase?
If you plan to purchase 25 or more prints at the same time, please contact us by filling out the form on following page:
In order to provide you with a quote, we need to know exactly what you intend to purchase. Please provide links to all of the artwork pages and include detailed information about the print sizes, frames, mats, etc.
If you would like to return an order that you received from Penthouse Cover Store, click here.